We are big fans of free standard shipping, and we’re guessing you are too.
Once your order is completed and ready to ship, all orders ship with
5-10 day delivery to any Canada destination.

Purchases: Standard delivery for bridal separates and accessories is 4 weeks. Standard delivery for dresses is 10 weeks.

Rush delivery of 8 weeks is available for an additional $150. Each purchase is crafted uniquely for you.

The details take time. To ensure plenty of time for crafting and delivery, we recommend ordering your wedding dress

at least 3 months before your wedding date to ensure time for any alterations that might be needed.

Dress, Veil, & Belt Purchases: All dresses, veils, and belts are made to order for you and final sale.
We don’t accept returns, so our Home Try-On can help you finalize your choices with total confidence.

Bridal Separates & Glove Purchases: We accept returns within 14 days of the original purchase and a 20% restocking fee will be applied. Items should be returned new, unused and with all tags still attached. Only returns using our approved return label will be liable for insurance where proof of collection is provided. Please email us at  info@crystalwed.ca to request your return label. Once your return is received, it will be
thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and
refund.

Damaged or Incorrect Items:
In the unlikely event that you receive an incorrect or damaged order, please contact us at info@crystalwed.ca

We will happily provide you with assistance.

*Note:
Every piece we send is handmade-to-order. You can expect slight
variations (but not defects) due to their custom nature. You are unique,
so are your details!